FAQ

GEneral, ordering and shipping questions

Is Thomas Avenue Ceramics a manufacturer and distributor?

Yes! We have exclusive partnerships with a number of factories and are directly involved in the production, from quality-control to shipping. We can also arrange direct container shipping from our partnered factories to commercial customers.

Can I purchase directly from your site?

Yes, general consumers can purchase a selection of our products directly from our website.

Do you offer samples of your products?

Yes! Samples are available for all our products absolutely free! Please limit 3 samples per customer.

How do I calculate the amount of material I need for my project?

It's simple! Just measure the length (L) and width (W) of the area you want to cover, and multiply the two measurements for the required square footage. L x W = SQFT NEEDED

Where can I purchase your products?

General consumers can purchase directly from us, or through our Partnered Retailers. Commercial customers can submit a product inquiry or call us directly to start the ordering process.

Do you offer special order programs?

Yes! We have a vast partnership of factories throughout the globe and can manufacture custom products as well as provide logistical support.

Do you stock all of your products?

Yes! We stock all our products at our Dallas, TX warehouse.

How do I check stock?

In order to check stock of our products please call us directly at 972-656-8159

CUSTOMER RETURNS

What is your return policy?

We offer a 30 day no-questions-asked return policy. If you are not happy with the product you purchased, we will provide you with a return shipping label and ask that you simply return the product to us. All refunds are processed within 3-5 business days.

CUSTOMER PRIVACY

What is your privacy policy?

We take customer privacy seriously. We will never share or sell you personal data. Please see our comprehensive privacy policy HERE.

FREQUENTLY ASKED QUESTIONS