GEneral, ordering and shipping questions
WHY SHOULD I PURCHASE FROM THOMAS AVENUE CERAMICS?
We utilize our strong ties within the industry to offer our customers cutting-edge products at competitive prices. With exclusive partnerships with multiple factories, we oversee every aspect of production, including product development, quality control, and logistics. Our commitment to service is at the core of our company ethos—we go above and beyond to meet your needs. Additionally, we facilitate direct container shipping from our partnered factories to commercial clients, streamlining the process for you.
How do I purchase your products?
If you are a general consumer, we recommend you visit one of our distributors or retailers to purchase our products. Commercial customers or trade professionals should call us directly to get set-up in our system.
Do you offer samples of your products?
Yes! Samples are available for all our products absolutely free! Please limit 3 samples per customer.
How do I calculate the amount of material I need for my project?
It's simple! Just measure the length (L) and width (W) of the area you want to cover, and multiply the two measurements for the required square footage. L x W = SQFT NEEDED
Do you offer special order programs?
Yes! We have a vast partnership of factories throughout the globe and can manufacture custom products as well as provide logistical support.
Do you stock all of your products?
Yes! We stock all our products at our Denton, TX warehouse.
How do I check stock?
Please call or send us an email to check current availability of our products - 972-656-8159
What is your return policy?
We offer a 30 day no-questions-asked return policy. If you are not happy with the product you purchased, we will provide you with a return shipping label and ask that you simply return the product to us. All refunds are processed within 3-5 business days.
What is your privacy policy?
We take customer privacy seriously. We will never share or sell you personal data. Please see our comprehensive privacy policy HERE.
PRODUCT OR AVAILABILITY QUESTIONS?
Call us directly to speak to one of our friendly and knowledgable customer service representatives!