Thomasavenueceramics

(972) 656-8223

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    • Artisan Collection
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    • Uptown Collection
  • Request A Sample
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    • Home
    • Contact Us
    • Collections
      • Artisan Collection
      • Caldera 1" Hex
      • Caldera Stretched Hex
      • Corona Stone Collection
      • Cremona Collection
      • Geometry Collection
      • No Grout Collection
      • Self-Adhesive Mosaics
      • Uptown Collection
    • Request A Sample
    • Gallery
    • Store
    • FAQ

(972) 656-8223

Thomasavenueceramics

  • Home
  • Contact Us
  • Request A Sample
  • Gallery
  • Store
  • FAQ

FREQUENTLY ASKED QUESTIONS

GEneral, ordering and shipping questions

Can I purchase directly from your site?

Yes! We are now offering our customers the ability to purchase material directly from us. 

Do you offer samples of your products?

Yes! Samples are available for all our products absolutely free! Please limit 3 samples per customer. 

How do I calculate the amount of material I need for my project?

It's simple! Just measure the length and width (in feet) of the area you want to cover, and multiply the two measurements for the required square footage. 

What happens when I place an order?

You will receive an email confirmation after checkout, in addition to a shipping   confirmation and tracking number as soon as your order has shipped.

Do you charge a shipping fee?

All orders are subject to a flat $25.00 shipping fee. 

How will my order ship?

Orders that require pallets will ship via preferred freight carriers. Smaller   orders will ship via UPS. Customers will be notified via e-mail as soon as their   order has left the warehouse

How soon will my material ship after I have received an order confirmation?

In most cases, please allow 48 hours between order placement and order shipment. Some may ship sooner depending on availability.

 

Do I need to be present at the time of my order delivery?

UPS shipments do not require an individual to be present at the time of the   delivery. However, if your shipment is large pack/LTL, someone will need to be   present at the time of delivery to provide a signature and inspect the packing   list. 

 

What should I do when my order arrives?

It is important to inspect your order to ensure there has been no breakage and   all material is accounted for. 

What is your return policy?

TAC offers a 30-day, no questions asked return policy. However, there is a 25% re-stocking fee and the customer is responsible for the return shipping. 

What if I need to cancel my order?

Order cancellations must occur within 24 hours of order placement. If the window is exceeded, the standard return rates apply. 

Thomas Avenue Ceramics®

2300 Interstate 35w Frontage road | suite. 110 | denton, tx 76207

(972) 656-8223

Copyright © 2020 Thomas Avenue Ceramics® - All Rights Reserved.