At Thomas Avenue Ceramics (TAC), we understand that providing great products is only one part of our commitment of excellent service to our customers. The other is ensuring that product arrives expeditiously and ready to install. These options are presented to you at the time of checkout.
Orders that weigh within the 0-150lb ranges are shipped via UPS Ground unless they need to be placed on a pallet, in which they would ship via Less Than Truckload (LTL).
Regulations require any order weighing 150lbs and above be palletized and shipped via a freight carrier. This is to ensure the integrity as well as security of the shipment. TAC maintains an active relationship with many nationwide carriers which allows us to provide our customers with the most cost effective pricing available. All TAC approved carrier vehicles are equipped to access residential as well as commercial areas. Typically allow 5-7 days for delivery.
There are options where material can be expedited either via UPS or LTL. This should improve the transit time. In some cases, 2-day delivery is an option. However, typically we state 4-5 business days.
White Glove Service
Should customers require, we offer a premier “White Glove” shipping service. This is a customized service to your needs. Please Note – Because we strive to provide the very best in personalized service, customers that wish to utilize the “White Glove” shipping option must contact TAC prior to order finalization. For more information and details on our White Glove service please call 888-302-2558.