At Thomas Avenue Ceramics (TAC), we understand that providing great products is only one part of our commitment to service excellence. The other is ensuring that your order arrives expeditiously and ready to install. Shipping costs are determined by a tiered flat-rate system. The shipping cost is displayed on the cart page before you checkout, and what you see is what yo pay; no hidden fees or handling charges.
Standard UPS – (0-150lbs)
Orders that weigh within the 0-150lb range are shipped via UPS Ground.
Standard LTL – (151lbs and Above)
Regulations require any order weighing 150lbs and above be palletized and shipped via a freight carrier. This is to ensure the integrity as well as security of the shipment. TAC maintains an active relationship with many nationwide carriers which allows us to ensure the most expeditious handling of their order. All TAC approved carrier vehicles are equipped to access residential as well as commercial areas. After your order has been processed and packaged, please allow 5-7 days for delivery.
There are options where material can be expedited either via UPS or LTL. This should improve the transit time. In some cases, 2-day delivery is an option. However, typically we state 4-5 business days. If you need to arrange an expedited delivery, please call 888-302-2558 BEFORE placing your order.
TIERED SHIPPING RATES
Thomas Avenue Ceramics calculates shipping based on order quantity. There are 5 tiers, and your shipping cost will be displayed on your cart screen BEFORE checkout. If you have any questions regarding shipping, please don’t hesitate to contact us via live chat, over the phone, or email at firstname.lastname@example.org.